How to order, how long/how much for delivery?
Please use the online shop which offers handy credit card payment or instant EFT via the PayFast platform. You can expect your order in 1-2 working days for JHB/PTA and 3-5 working days for the rest of SA. We use a courier service and there is a flat rate of R80 delivery per order to any main area in South Africa, regardless of how many products you order.
Exchange/Refund policy during COVID-19 (30 days exchange/refund policy)
Please contact us within 30 days of purchase if you need an exchange or refund. We want to do the utmost to ensure you are happy with your order. Send us a photo or explanation of the problem we will contact you and try our best to resolve your issue as soon as possible. We can either send a replacement pair or do a refund if a suitable replacement is not available. Due to COVID-19 we might not accept physical returns/exchanges, but if you are not satisfied please do reach out and email us on firstname.lastname@example.org and we will advise on next steps.
Can you specify what day and time you will deliver?
No, the couriers are unable to deliver at an exact time of the day, however you will receive email updates about your delivery status which will let you know once it has been collected by the courier. As soon as your order is paid, it will move into processing and be booked for courier collection. If you are in JHB/PTA you can expect your order within 1-2 work days, and 3-5 work days for the rest of SA.
Which areas do you deliver to?
There is a flat rate of R80 delivery per order, regardless of how many products you order. We deliver to any city or main town in South Africa. We are unable to deliver to a P.O. Box, and unable to deliver to informal settlements. If you live in an outlying area (townships, farms) you will need to organise an address in your closest city to ensure your parcel is delivered. Please use an address with someone present during working hours; you will receive a notification and tracking number once the parcel is sent however the courier cannot give a precise time of when delivery will take place.
The below delivery areas are given as a guideline – 50km around each of the following areas is usually considered a main centre:
- Vaal Triangle
- Cape Town
- Richards Bay
- Port Elizabeth
- East London
What are the payment options...can I do a bank deposit or manual EFT instead?
The easiest and quickest is credit card or instant EFT via Payfast, which will ensure your items are allocated to you immediately. Bank deposits or manual EFT deposits are also accepted, but causes a delay and the order will only be processed once payment has cleared in our account. For deposits, select the option when you checkout and then look out for the invoice which will be emailed to you. If you do not receive it within 10 mins check your spam folders, then email us on email@example.com and we can resend it.
How do I ensure they fit?
Our measurements are based on SA shoe sizes and have a “generous fit” as they are intended to wear over regular socks. The size description matches the shoe size, example: If you are between a 5 / 6 shoe size, we suggest the Small (fits 3-5) which covers up to a size 5 foot. Men with very wide feet that are between sizes, can go with the bigger size. Each product has a description, listing which foot sizes they will fit, so please refer to this when selecting size. There are minor differences between various fabric colours due varying amount of stretch in the fabric and they will also stretch 1-2cm with wear. If they still feel too snug after wearing a few times, please contact us to arrange an exchange. If they are slightly too loose, we recommend just adding a thicker sock underneath because a smaller size might be too tight.
How do I keep my Snugglesox/Microwave clean? Can I wash them? (No, but we have tips for keeping them clean))
Snugglesox are NOT WASHABLE because the filling is organic and not waterproof. They are intended for indoor activities such as sitting, working at your desk, watching TV, or napping. We suggest that you wear them over a regular sock and remove them when you walk around for more than a few meters. You can use a damp cloth to wipe dirt off the surface of the fabric, or some ‘sellotape’ is effective to remove any pet hair. When not in use, Snugglesox can be stored in a cloth bag. To heat, you can place the Snugglesox in the cloth bag (or a pillow case with NO metal), or on a dedicated plate before heating in the microwave if you are concerned about placing them directly in the microwave.
Are Snugglesox available in shops and where can I try them on?
Snugglesox are currently only available from our online shop, so there is no physical shop where you can try them on. However we offer a 30 day refund or exchange, so if you are unhappy with your size you are welcome to contact us to arrange a return.
How do Snugglesox solve the problem of cold feet?
Cold feet are usually caused by the blood vessels in your feet constricting due to cold surroundings, making it impossible for your warm blood to circulate and regulate a comfortable temperature. Exercise improves your circulation and generates some internal heat but there is another enjoyable remedy: apply all-surrounding warmth to allow the blood vessels to expand, which will improve your circulation to the area for a long time. The warmth will also spread to the rest of your body because your blood is constantly circulating. You also need to keep the area covered up as not to get cold again, and Snugglesox perform all these functions: They warm up and keep those toasty toes from getting cold again.
How do I heat my Snugglesox?
Place your Snugglesox in a standard microwave oven and heat for a minute and a half (90 SECONDS) on high, testing for preferred temperature. You can place them in a metal-free cotton bag or on a plate if you don’t want them to touch the inside of your microwave. Ensure that the Snugglesox are free to turn for even heat distribution. Do not overheat your Snugglesox. If they are not warm enough (microwave oven strengths vary), increase by 10 seconds until preferred warmth is obtained.
How long do Snugglesox stay warm?
Approximately 20/30 minutes, but you will find your feet stay comfortably warm long after the 30 minutes is over. Sitting in cold surroundings may affect this time, so a great idea is to snuggle up under a blanket, which will make your Snugglesox stay warm for much longer.
What fabric are they made from and what's inside the channels?
The slipper and the ankle cuff is made from fleece fabric which is polyester and our preferred choice of fabric because it is extremely warm; light weight; and has insulting air pockets (similar to how wool works). Fleece is a safer choice to use in the microwave because it does not contain any cotton which is flammable. The filling is food grade rice, selected for its heat retaining ability and its neutral odour as compared to other filling choices like wheat which can smell like burnt pop corn.
Can one feel the individual 'granules' from the filling?
When sitting or lying down you will not feel any granules, just great relaxing warmth. They are made from fabric so they are not intended for walking as this causes the sole to wear through quicker. But you can stand and walk a few steps indoors with them. You might feel the granules if you feet are very sensitive however with socks they should be very comfortable. You can shake them to distribute the filling more evenly.
How long do they last before needing to be replaced?
That depends how you heavily you wear them! Snugglesox are completely reusable so can be heated over and over without any loss of efficiency. If you treat them gently and only wear them while sitting or lying down, they can last years. However, walking will wear the fabric out much sooner.
Are Snugglesox heavy?
Snugglesox are heavier than ordinary slippers because of the filling, however once they are on your feet, you will not notice the weight. The sizes all vary but they usually weigh less than a kilogram. Guidelines are:
- Small: 300 grams per foot (600 grams per pair)
- Medium: 400 grams per foot (800 grams per pair)
- Large and X-Large: 500 grams per foot (1000 grams per pair)
Can I wear Snugglesox outdoors?
No, they are intended for indoor use only.
How and where are they made? Do you sew them yourself?
Do you sew them yourself? –> Hahaha!…no. Contrary to popular belief, my sewing skills are suspect…so while I created and tested all the prototypes myself, I now use an in-house sewing professional. Each slipper is hand-made (cutting, sewing and filling), and quality-checked and packed independently.
Are Snugglesox safe? (Yes, but don't overheat)
If used as directed (heating for 90 seconds), Snugglesox are safe but they need to be used with common sense, as with any product that gets hot e.g. hot water bottles. Do not use if you have a medical problem that may impair your judgment of heat, or on any person who is not able to remove them if they are feeling too hot. If in doubt, consult your doctor first. Take care on slippery surfaces, especially with elderly people who may have impaired balance. For best foot hygiene, wear Snugglesox over a normal pair of socks. DO NO OVERHEAT AS THIS IS NOT SAFE. Excessive overheating can cause burns, and will cause the fabric to melt and small holes will appear in the fabric, and it can cause a fire.
Can I retail Snugglesox or use it as a promotional gift?
If you are interested in reselling Snugglesox, please contact us on firstname.lastname@example.org. The product is hand-made and very labour intensive so there is not much room for margin. Consignment stock is not offered, but for bulk orders (e.g. promotional gifts) a discount can be arranged.
Can I send someone a pair of Snugglesox overseas?
Our online shop only caters for our South African market, and at the moment it is very costly to courier overseas so for now we unfortunately cannot arrange this.